Call Centre Builds
Call centres frequently provide a critical and important role for their organisations, delivering valuable paid for services, sales effort or customer services. It is essential that these environments are designed and built to allow you to deliver your first class service to your clients. To do this you need an environment which is pivotal in providing your teams a comfortable work space in which to perform their duties.
Whether it’s a new build, refurbishment or expansion of an existing location, the design and build of a call centre represents a significant investment to an organisation.
END2END Services highly experienced team have been designing and building call centres for over 15 years. We have completed projects for both private and public sector organisations, including housing associations, hosting, service management and manufacturing organisations. As specialists in the specification and installation of technology solutions, including construction and fit-out of rooms, we have developed a set of 'Best Practices' upon which all our call centres are designed and built.
The solutions we deliver range from small 6 person ‘call despatch’ solutions to large 100 plus seat contact centres. So whether your requirement is large or small we have both the solution and experience to help, ensuring your call centre is built with excellence in mind.
As with our design process, we follow our strict project management process to ensure each build or refurbishment project delivers the agreed design solution. Our builds are always managed by our own team members, who have years of experience in working with clients to deliver a fully operational call centre, which meets the design specification, on time and to budget.
END2END’s build team manage all health and safety requirements ensuring both your colleagues and our engineers are safe at all times. We provide site installation and project managers to control project implementation, reporting on its progress at key milestones. Technical systems are installed and configured to achieve the required service functionality and performance. We agree all timescales and budgets upfront, fully communicating with all key stake holders to provide a cohesive and easy to do business approach to your build project.
We believe that our build team has only truly finished when both the rooms environmental and technology systems are fully operational and tested. Witnessed by our clients and undertaken alongside user familiarisation training, we ensure your key staff feel comfortable and in control when using their new facilities.
A build project with END2END Services provides you with:-
- An experienced build team consisting of a site installation and project manager
- Full health and safety control and documentation
- Specialist engineers to install and commission technology systems
- Project and change control management
- Financial control of the build
- A room delivered to specification, on time and within budget
- System witness testing and training
If you would like to discuss your requirements or find out more about our call centre build services, please contact us.