Support and Maintenance
Data centres, computer and server rooms are a business’s critical hub. Needless to say then, in this busy world both Facilities and IT Managers have to be comfortable that their data centre environmental systems are well maintained, regularly serviced and they have access to experienced engineers should the worse happen and a call out is required.
At END2END Services Limited we specialise in supporting and maintaining data centres, technology and computer rooms. Our combined experience gained over 30 years of working within the IT industry, gives us a unique understanding of both Mechanical and Electrical maintenance requirements, along with IT Operational needs.
Whether it’s a planned service visit, or a response to a call out our support team will own every aspect of the maintenance services provided on your systems.
Providing a one stop shop for all your maintenance and support requirements, our support service will provide a single point of contact for reporting, owning and resolving all equipment faults. And our maintenance schedules will ensure no service is missed on your essential systems.
At END2END Services we pride ourselves in providing a tailorable service which can be designed to meet most client’s needs. Our annual or multi-year bespoke contracts can provide:-
- Regular service visits
- 24 hour call out service to faults
- 4, 6, 8 or 24 hour response to site for call outs
- Cover types ranging from ‘Fully Comprehensive’ to ‘Time and Materials’
And if your budget does not stretch to an annual contract, adhoc services and remedial work can be accommodated.
Regardless of the contract you choose, you get END2END’s built in management services which provide:
- Management and scheduling of all service visits
- Provision of full health and safety method statements and risk assessments
- Full reporting and applicable recommendations
- Ongoing updates and escalation management during any fault call life cycle
- Trend analysis of faults to help identify potential problems, giving corrective and/or preventative action plans where applicable
With our wealth of expertise in supporting mission critical data Centre’s, we are sure we can provide you with a support and maintenance contract to fit your needs.
If you would like to see how END2END can assist you, please contact us.