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| Any room, which is specifically designed to be a
centre for monitoring and managing resources - from networks and IT
systems to industrial processes. | | | | Network Operations Centre (NOC) - A Centre
designed to monitor the continuity and performance of either a
single network (as is the case with network carriers) or multiple
networks (as is the case with Managed Service Providers/Outsourcers).
System Operations Centre/ Ops Bridge - These extend the functionality of
the NOC to cover monitoring and management of critical IT systems as
well as the network. These could be used internally by companies or
by Managed Service Providers/Outsourcers to control multiple
clients.
Bespoke Control Rooms
- There are many industry sectors that utilise technology to
centralise the moitoring and managment of their operation (e.g.
Police Control Centres) |  | | | | | Layout - The layout is designed based on
all relevant parameters - optimum space usage, workflows, visual
line of sight, acousitics, etc.
Power - The Room is
protected against power loss, (especially if it is a mission
critical centre) by a centralised UPS and optionally a Generator.
This coverage should include telephony and IT
Climate -
Comfort Cooliing A/C provides a suitable climate for personnel to
operate in a optimum environment
Power and Data Cabling -
All should be structured and routed to each desk with cable
management as part of the furniture design
Fire Detection
- The room has fire detection equipment linked to the house alarm
Furniture - Designed and selected based on the workflow of the centre with
elements such as the desk surface profile, sound levels,
documentation required at hand, grouping of personnel all taken into
account
IT housing - IT
relevant to the Centre should be housed in a suitable environment.
It is wise to reduce the IT at the desktop to a minimum (eg.monitor,
mouse and keyboard). This can be achieved through use of thin-client
technologies or through 'back-racking', which iimproves security and
optimises maintenance strategies for the Call Centre
Display
Technologies - Use of plasma screens, video walls etc. to
display critical operational information | |
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